Synergy Scientific Solutions

Synergy provides flexible Scientific Service Management solutions, deploying and integrating expert teams to deliver core Lab Activities across the pharmaceutical, biotech, FMCG, chemical, clinical research, biopharma, and sensory industries. 

Our Services - Deploying Scientific Teams

We take a collaborative approach to delivering higher value strategic science, working closely and directly with our clients to:  

  • Understand the client’s existing processes and infrastructure 

  • Identify areas and activities to be managed by Synergy under a Statement of Work (SoW) agreement 

  • Integrate our expert, trusted team within the client’s lab, handling day-to-day management on their behalf – whilst always providing visibility and control 

  • Reduce workload for the client’s core permanent staff – increasing time for focus on strategic science and project delivery 

  • Support business continuity and continued improvement; provide constant support, meaningful metrics and expert governance; and guarantee successful service delivery

Empowering Your Business and People with Synergy Scientific Services

Synergy Scientific Service Management delivers in accordance with a robust governance framework, supported by our team of dedicated, expert Account Managers who understand and manage each workflow, whilst allowing for transparent decision-making, accountability and risk management. 

And, throughout this collaborative journey, visibility and control is maintained through weekly and monthly operational meetings and quarterly business reviews – with each tailored to provide key updates, identify and react to any issues, risks and escalations, highlight process efficiencies made through our ongoing Continuous Improvement programme, and ensure consistent, high-quality strategic science service delivery. 

Synergy teams are fully integrated into your business, embracing our core values and culture as well as your own. Most staff are on permanent contracts, and on a training and development pathway with regular cross-training and upskilling to remain agile.

Thanks to the agility of our people, and our tailored Laboratory Services, we can quickly redeploy our teams into new projects with reduced downtime and continued focus on delivering precise outcomes.

As operational experts with extensive scientific knowledge and experience of delivering results within highly regulated environments, the Synergy Management Team is integral to driving productivity and capability. 

As the employer of our Synergy teams, we are responsible for all aspects of people management including:

•    End-to-end recruitment and onboarding
•    Training and development
•    Performance management
•    Mentoring and coaching 
•    Scheduling and absence cover 
•    Wellbeing support

Meanwhile, regular team communication and Reward and Recognition schemes promote staff satisfaction and improve retention levels.

All Synergy staff undergo in-depth Continuous Improvement training, including Yellow and Green Belt certification opportunities, to ensure they are always ready and prepared for any future developments, challenges and requests. 

Our CI training, led by our in-house expert, enables and promotes full engagement with process improvement activities, and is key in the identification and implementation of efficiencies and improved ways of working.  

We value people. No matter their background, or their career expectations. That’s why we provide the training, support, and development tools – including individual coaching, mentoring, and career advice – to build careers and the future of STEM. 

Our people have opportunities to grow, whether it’s in during an apprenticeship, obtaining skills and qualifications whilst learning within our team, on a journey to becoming a STEM Ambassador – experienced experts who can inspire the next generation – or somewhere in between.

At Synergy, we understand that each business faces unique challenges. So, we invest time in understanding your business, culture, values, challenges, and strategic goals, to enable us to tailor our solutions for a cost-effective partnership.

Our solutions provide clear deliverables, ensuring confidence in project outcomes, whilst a fixed fee structure offers full cost transparency upfront, eliminating the worry of additional charges. We optimise space, equipment, processes, and resources to identify cost savings and efficiencies. Our approach also provides scalability and flexibility, adapting to the changing needs of a project and reducing risk.  

Partnering with us allows you to focus on core operations, reducing labour costs and boosting profitability. Our model saves on recruitment costs by using our teams, while also minimising your management and training burdens. 

FAQ's

Very simply, a Statement of Works is a contract that captures the details of the services that we will deliver. As a Scientific Services Provider (SSP), we are not just providing a headcount. Details will include pre-agreed costs, all deliverables, and any KPIs that will be used to measure success. By providing meaningful metrics and strategic weekly, monthly, and quarterly reporting, we provide you with tangible data and insights on our team’s performance. We focus on establishing the right framework at the start of any project to ensure our customers’ expectations are clear.

By engaging with our Synergy Scientific Services team, you gain access to a tailored, bespoke solution, aimed at resolving your onsite challenges. You can expect high standards of quality and compliance, health and safety, and technical excellence from our teams. The passion, dedication, and expertise of our team means we consistently deliver results for each one of our clients.

Our Team

Our highly skilled teams fully integrate into your working environment, adhering to your standard operating procedures. This allows you to maintain visibility and control, whilst retaining the freedom to check in with our team as much or as little as you’d like. Most of our staff are on permanent contracts and we strive to upskill and cross-train our teams to ensure our customers always benefit from workforce stability and high engagement, as we strive to reduce the challenges of resourcing demands. 

Carol Jennings

Director – Synergy by SRG

Carol Jennings

Carol Jennings

Director – Synergy by SRG

With a background in Molecular Biology, Carol has over 30 years’ experience of working in the Life Science’s sector, moving from research roles in Neuroscience into Operational management and leadership of scientific services. 

Carol joined the Synergy team in 2020, and was appointed as Head of Synergy in 2021, before assuming her current role as Operations Director for Synergy’s Statement of Work (SOW) services, covering the UK and Europe. 

Carol is a multiple award winner for design, creativity, and technical excellence. Carol is passionate about encouraging young people into science roles within her wider team. 

Paul Callery

HR Business Partner - Synergy

Paul Callery

Paul Callery

HR Business Partner - Synergy

Paul is Synergy’s HR Business Partner at Synergy with a focus on ensuring Synergy is a great place to work, looking at career development paths, training, and upskilling.

Paul is passionate about the culture of Synergy, continuously looking for new ways to listen, engage and improve, helping our talented employees to thrive.

Carly Gorman

Continuous Improvement and Quality Manager - Synergy

Carly Gorman

Carly Gorman

Continuous Improvement and Quality Manager - Synergy

A Black Belt certified member of BQF, Carly is passionate about employee engagement and how its benefits can help drive the future of STEM. Having worked in manufacturing and cGMP environments for over 15 years, including in lab, production-based and operational excellence roles, Carly has gained vital experience in leading projects across a wide business remit, including quality, safety, scientific process, layout, time and reliability improvements, as well as waste reduction. Now at the forefront of building-on and delivering operational excellence at Synergy, in her role of Continuous Improvement and Quality Manager, Carly works in collaboration with the operations team and on-site personnel to provide training and support to develop CI knowledge and application. Bringing her expertise to Synergy and our clients, Carly leads and executes projects – from quick wins to large-scale, long-term contracts – whilst also mentoring colleagues to ensure their working environments, processes and practices are always operating at their optimum levels.

Neil Jones

Account Manager - Synergy

Neil Jones

Neil Jones

Account Manager - Synergy

Neil works as an Account Manager with our pharmaceutical and life science customers across the UK and in Europe, leading and developing Synergy teams to ensure the delivery of high-quality services.

With a PhD in Analytical Chemistry and a wealth of experience in laboratory operations and scientific service management, Neil has a track record of establishing innovative service models and adding value to collaborative projects. Prior to joining Synergy, Neil spent time working in science park management and at the interface between academia and industry, building and managing research facilities and interdisciplinary teams.

Tony Blick

Account Manager - Synergy

Tony Blick

Tony Blick

Account Manager - Synergy

 

Tony joined Synergy in 2021, initially leading one of our key scientific service accounts, he has since widened his portfolio of clients with teams supporting a number of UK based scientific programmes, and is now an Account Manager. Prior to joining Synergy, Tony's career cover’s more than 20 years of scientific operations leadership including large scale genomic sequencing pipelines and molecular forensic science services.

Tony is passionate about delivering excellent services to our clients, working in close partnership to complement their wider aims and translating these into our teams delivery and development.

Jessica Edwards Dowding

Account Manager - Synergy

Jessica Edwards Dowding

Jessica Edwards Dowding

Account Manager - Synergy

Jessica currently works as an Account Manager at Synergy with a strong scientific including a Degree in Genetics, a Masters in Human Genetics, and a PhD in Biochemistry, plus hands-on experience as a Post Doctoral Researcher, a bench-based Scientist, and Lab Manager. She has worked across Scientific Operations for over 10 years. 

Jessica enjoys working in scientific operations as it has the perfect balance of managing people, resources, time and function. Thriving on the variety, she is always seeking new opportunities to learn and further the careers of the people on her team.