Seeking a Zendesk Support Systems Administrator to join the Customer Experience (CX) Technical Systems & Support Team within a high tech, cloud based Software Applications Multinational.

Fully remote, 12 months FTC (fixed term contract) or temporary contract role, which is extendable.

Your role will focus on Zendesk, administering & support all aspects of the platform - managing macros, triggers, system support tickets, etc.

Managing systems access & providing admin support for all Zendesk platform access & usage to assist the customer services agents & CX teams to do their jobs efficiently.

You will need to have a good Technical understanding of pipe code, data flows and related technology.

Key Responsibilities:

• Manage and maintain third-party platforms (e.g., Zendesk, Amazon Connect) and custom-built tools but predominantly Zendesk systems administration
• Own system upgrades, incident response, user management, and data management
• Continuously improve workflows by identifying opportunities for automation and process optimization
• Write and maintain clear documentation, operational playbooks, and setup guides
• Collaborate with cross-functional teams to translate business requirements into technical solutions
• Oversee community & monitoring platforms (such as Khoros Care, Catchpoint)
• Support internal teams by troubleshooting and resolving technical issues

Key Skills & Experience Sought:

• Zendesk administration & technical support experience
• Zendesk - Critical issue management & resolution, access control & release management
• Experience with other CX tools (e.g. Salesforce, Freshdesk, Intercom)
• Strong systems management skills (configuration, maintenance, and optimization)
• Ability to troubleshoot and resolve technical issues quickly
• Any experience in data reporting, trend analysis, customer analytics
• Process improvement mindset, with a focus on creating smoother systems for both agents and customers
• IT systems security knowledge (user access, permissioning, etc)
• Excellent collaboration and communication skills, especially in cross-functional environments

You should also be able to demonstrate some proficiency with:

• Scripting skills (Python, JavaScript, or API experience)
• Call routing, IVR & virtual call platforms
• Vendor management and contract negotiation skills
• Experience in omnichannel support (chat, SMS, social, voice) in customer support, call centre or CX (customer experience) environments
• Certifications in CX platforms (Zendesk Admin, Salesforce Admin, etc.) is advantageous

Fully remote, 12 months FTC (fixed term contract) or temporary contract role, which is extendable.

This role may also convert to a permanent position during the contract period but no guarantees.

Salary: €50-55K or temp PAYE equivalent.

Location: Dublin or Remote in Ireland only

Although a fully remote role, YOU MUST be living & based in Ireland for the duration of this role. NO SPONSORSHIP provided, so You MUST hold EU/EEA citizenship or a valid Irish work visa already.

Other Key Terms: Zendesk Support Administrator, Zendesk Administrator, Zendesk systems support, Zendesk system administrator, IT Technical Support, support Administrator, Customer Experience, CX, Applications support, Platform support, Applications Administrator, Software Support, Saas, CRM, Jira, Slack, Python, API code pipe, code piping, data flow management.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.