BTS Support Analyst - InternOrganisation An ambitious health business where people and quality of life come first. The experience of illness is personal, so we care about the things that matter to patients. As market leader, we team with partners to co-design health solutions around our innovative medicines for complex diseases, which improve standards of care. Helping people to be fit for work and family life is how we make a remarkable impact to the lives of men, women, and children.Key responsibilities & accountability's
Responsible for end-user administration of key head office and In-Field team (IFT) platforms solutions such as, Veeva CRM and Align, Master Approval Process (MAP) tool,
Provide day-to-day operation support, this includes troubleshooting, triage, problem-solving, and escalate issues and incidents to relevant support channels such as downstream data and analytic team, global technical support, and CRM team members
Review and prioritise new request, issues, tasks assigned
Deliver high quality and timely support to users to ensure service level agreement are met
Support IFT business planning process including cycle planning, segmentation, targeting and territory alignment
Prepare of load-files such as cycle plans, territory alignments, bulk records update
Create, produce, and update all necessary training materials in Power Points or Videos
Continually seek opportunities to leverage technologies & solutions pertinent to the head office and IFT, and available from BTS such as collaboration tools, automated reporting and new/enhanced capability
Working with other support analysts to ensure the optimal flow of information and content between platforms.
Perform User Acceptance Testing (UAT) to ensure business requirements are met and fit for purpose.
Collaborate effectively and apply innovative approaches/technologies to deliver/support projects within agreed upon time lines
Ensure compliance with applicable policies and procedures (Global/Area/Affiliate)
Support the Training Centre with archiving policies and procedures and assigning training to employees.
Produce reports from tools for the Documentation Centre Team and the Office of Ethics and Compliance.
This work will provide an excellent opportunity to gain insights into the organisation structure, giving an exposure to a wide variety of senior managers, staff, policies and procedures, and the fluctuating priorities that have to be managed in day-to-day activities. The role will provide an opportunity to build a variety of skills in your own personal development. You will actively support the Business Technology Solutions, Office of Ethics and Compliance and Documentation Centre teams, and be responsible for coordinating deployment activities for the UK business teams on the Veeva platform and the Master approval tool; providing first line support to users; where accuracy, pace and responsiveness are key.Qualification & Experience
Knowledge of and awareness of current technology trends including digital marketing channels
Good understanding of MS Office products and a willingness to learn about current platforms that are key to the day to day running of the business.
Willingness to learn, driven with a keen interest in business functions and the ability to work independently and thinking beyond the scope of the task assigned.
Broader platform experience e.g., Sales force marketing cloud, /Digital, document management and approval work flow solutions
platforms, territory management, would be a bonus.
This role is office based in Maidenhead; flexible working can be discussed.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.