Customer Service Representative - MedTech
Location: Surrey
6-month contract

SRG are partnered with an established MedTech company based in Surrey to hire a Customer Service Representative for an initial 6-month contract. Working across surgical and Med-tech areas you will be the first point of support to ensure customers and clients receive the right help, advice and service straight away.

The Role
As a customer Service Representative, you will be working alongside a team to respond to telephone and email queries, ensuring an exceptional level of service to clients and customers using critical surgical and medical products.

Key duties will include:

• Answering phone and email enquiries from customers, resolving queries and placing orders.
• Working in partnership with specialist departments to resolve complex queries
• Manage customer orders, investigating & resolving issues and delays.
• Using SAP & Salesforce to accurately record interactions, queries and complaints.
• Providing a top tier customer and client service.

Requirements

• Prior experience in a similar customer service environment.
• Knowledge of Med-Tech, Pharma or health-care products would be advantageous.
• Knowledge of using SAP systems, alongside good IT skills.
• Ability to build and develop relationships alongside strong customer service and communication skills.
• Available to start with short notice.

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.