Customer Service Advisor - Gaelgóir

Seeking multiple Customer Service Advisors - Fluent Irish & English

Temporary PAYE Temp / contract job opportunities | Full-time and part-time options | Fully remote (& Hybrid option in Cork, if preferred) | €30-32,000 per annum full-time equivalent.

An bhfuil Gaeilge agus Béarla líofa agat? Ar mhaith leat ról praiticiúil, tábhachtach agus dírithe ar dhaoine a ghlacadh, áit a mbeidh tú ag cabhrú le custaiméirí ar fud na hÉireann gach lá?

The Opportunity

We are recruiting Customer Service Advisors - Fluent Irish and English essential - to support customers across Ireland with high-quality, helpful and accurate information relating to public transport services. This is a brilliant opportunity for bilingual candidates who enjoy solving problems, communicating clearly with people and making everyday journeys easier for people across urban and rural communities, ar fud na Tíra.

Beidh tú mar chuid d'fhoireann teagmhála ghairmiúil, thacúil agus ghnóthach, ag déileáil le fiosrúcháin trí ghlaonna isteach, ríomhphost agus webchat. Má tá tú muiníneach ag aistriú go nádúrtha idir Gaeilge agus Béarla, agus má tá tú compordach ag obair le córais éagsúla, d'fhéadfadh an ról seo a bheith foirfe duit.

This role offers structured training, a supportive onboarding environment and the chance to use your Irish language skills in a real-world customer service setting.

What You'll Be Doing

You will be the first point of support for customers who need clear, calm and practical guidance.

• Handle customer enquiries in both Irish and English, with regular Irish-language customer contacts each week.
• Support customers across inbound calls, webchat and email.
• Provide accurate, friendly and professional information in every interaction.
• Help customers plan journeys, understand route options, ticketing queries and service information.

Sa ról seo, beidh tionchar díreach agat ar thaithí an chustaiméara, eg. Cabhrú le custaiméirí le pleanáil turais, bealaí agus amchláir and comhairle shoiléir a thabhairt maidir le roghanna ticéad agus eolas seirbhíse.

What We're Looking For

• Fluent Irish and English, with strong written and verbal communication skills in both languages
• A confident, customer-focused communicator, who can stay calm and helpful in a busy environment
• Comfortable working across multiple systems at the same time
• Good problem-solving skills and the ability to make sound decisions quickly.
• Resilience, adaptability and a positive attitude when dealing with high-volume customer contact.

Ní gá go mbeadh taithí agat sa tionscal iompair - is iad do scileanna cumarsáide, do chruinneas agus do chumas cabhrú le daoine na rudaí is tábhachtaí.

Hours, Salary & Conditions

• Full-time hours: 40 hours per week or 20 hours if part-time
• Salary: €30-32,000 per annum full-time equivalent
• Operating hours: 8 hours or 4 hours per day (p/t) across Monday to Friday 06:00-21:00, with flexiblity for some weekend & public holiday shifts, on a rota system
• Professional contact centre environment with structured training and support.
• Location: 100% remote-working. (Option for Hybrid, if you prefer)
• Contract type: Temporary PAYE contract
• Working options: Full-time and part-time opportunities

Fluent Irish Speakers - Apply Now

Má tá Gaeilge agus Béarla líofa agat, agus má tá tú ag iarraidh ról seirbhíse custaiméara dinimiciúil a ghlacadh i dtimpeallacht ghairmiúil, ba bhreá linn cloisteáil uait.

Other Key Terms: Customer Services Rep, Customer Service Representative, CSR, Fluent Irish, Gaeilge, Gaelgóir, Customer Services, Contact centre agent, Fully remote, Cork, hybrid, Fluent Irish speaker, Telephone Support Representative - languages.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.