Senior IT Support / Workplace Technology Engineer

Location: Dublin (Onsite)
Contract: 9‑month contract

The Role

We are recruiting a Senior IT Support / Workplace Technology Engineer to join a large enterprise environment based onsite in Dublin.

This is a hands‑on, user‑facing role focused on supporting end users with their day‑to‑day technology needs. You'll be visible on the floor, resolving IT issues directly with users, setting up and deploying devices, and delivering a high standard of customer service, including VIP and walk‑up support.

This role suits someone who enjoys being onsite, practical, and people‑focused, rather than working purely behind the scenes.

Key Responsibilities

• Provide 2nd line desktop / end‑user support for laptops, desktops, printers and peripherals
• Deliver desk‑side, walk‑up and VIP support to office users
• Build, image, deploy and upgrade laptops and devices (Windows primarily)
• Support joiners, movers and leavers processes
• Troubleshoot issues across Windows, Microsoft 365, Active Directory, Teams, Outlook and SharePoint
• Log, manage and resolve incidents and requests using ServiceNow or a similar ITSM tool
• Support basic connectivity issues including Wi‑Fi, VPN and MFA
• Assist with office moves, device refresh projects and IT support for events
• Maintain accurate asset and inventory records in line with internal processes

What We're Looking For

• Strong experience in enterprise IT support / desktop support / EUC roles
• Comfortable working fully onsite, supporting users face‑to‑face
• Solidhands‑on experience with:
  • Windows 10/11
  • Microsoft 365
  • Active Directory
  • Laptop builds and deployments
• Experience working with ticketing systems such as ServiceNow, Remedy or similar
• Strong communication skills with a customer‑focused mindset
• Ability to manage a busy support workload and work to SLAs

Nice to have (not essential):

• Intune or SCCM exposure
• Mac or mobile device support
• Experience in large corporate or regulated environments

Why Apply

• Long‑term 9‑month contract within a well‑established enterprise organisation
• Stable, clearly defined onsite role
• Strong experience for your CV within a structured IT environment
• Hands‑on role with real ownership and visibility

Ideal Candidate

This role is ideal for a Senior Desktop Support / EUC Engineer who enjoys hands‑on support, working directly with users, and being part of a collaborative IT support team.