Medical Information Customer Experience Specialist - Swedish
Contract: 12 months
Hours: 37 hours per week
Location: Walton Oaks (Hybrid - 2.5 days per week onsite)
pay rate: £24 per hour
We are recruiting a Medical Information Customer Experience Specialist (Swedish-speaking) to provide high-quality, accurate medical and technical information to healthcare professionals and patients/caregivers. This role plays a key part in delivering an excellent customer experience across multiple channels, while operating within strict regulatory and compliance frameworks.
Key Responsibilities
Medical Information Request Management

• Research and respond to medical information enquiries via phone, email, webform, live chat, and post, in line with agreed timelines and quality standards.
• Accurately document enquiries and responses in accordance with SOPs, work instructions, and regulatory requirements.
• Identify and report adverse events and product quality complaints within required timelines.
• Provide customer responses in Swedish using approved English-language source materials.
• Support second-line medical information activities, including escalation management and content creation, where required.

General Responsibilities

• Ensure continuity and consistency of service across countries of coverage, working closely with Medical Information colleagues and local leads.
• Identify and support continuous improvement initiatives to enhance processes and customer experience.
• Represent Medical Information in country office activities where required, including meetings, reporting, and internal training.
• Support country relationship management for designated markets.
• Act as a point of contact for country-specific medical information updates and ensure data remains accurate and current.

Required Skills & Experience
Essential

• Degree in a life science or healthcare-related discipline.
• Native or C2-level proficiency in Swedish, with strong English language skills.
• Strong written and verbal communication skills.
• High attention to detail and a strong customer service mindset.

Desirable

• 1-2 years' experience in medical information or a related role.
• Pharmacy degree.
• Understanding of regulatory and compliance requirements within a medical function.
• Strong interpersonal and stakeholder management skills.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.