This is an operational leadership role where you will directly shape the delivery, quality, and growth of soft services across a major site. You'll lead teams, drive performance, influence strategy, and champion excellence in environments that depend on high standards of safety, compliance, and customer experience.
If you're an ambitious leader seeking the next step into broader oversight, strategic involvement, and cross-functional impact, this role offers a powerful platform for growth.
What You Will Lead & Achieve
Operational Leadership & Service Excellence

• Lead on-site teams to ensure outstanding delivery of catering, cleaning, and soft services.
• Oversee day-to-day operations, ensuring seamless, consistent service standards that meet and exceed SLAs and KPIs.
• Act as the key point of escalation and problem-solving for operational issues.
  

Strategic Impact & Business Growth

• Shape site-level strategy and contribute to long-term planning.
• Identify opportunities to grow services and improve operational performance.
• Lead transformation and continuous improvement initiatives to enhance efficiency and service innovation.
  

Stakeholder Leadership

• Build strong, credible relationships with internal teams and stakeholders.
• Drive a collaborative, "one-team" culture across the site.
• Actively contribute to customer and client engagement through structured reviews and performance reporting.
  

Financial & Compliance Ownership

• Lead budget performance, cost management, and P&L control.
• Ensure strict adherence to health & safety, statutory requirements, SOPs, and risk mitigation processes.
• Drive consistent compliance and operational governance across all soft services.
  

What This Role Gives You

• Broad Leadership Exposure: Manage diverse service teams and support functions.
• Strategic Influence: Be actively involved in shaping operational strategy and service development.
• Career Progression: Ideal for someone aiming to advance into multi-site, regional, or senior operational management.
• Continuous Improvement Environment: Lead innovation, transformation, and service evolution.
• High-Visibility Role: Regular engagement with senior stakeholders and involvement in key decision-making forums.

Ideal Experience & Skills
You'll excel in this role if you bring:

• 5+ years of experience supporting senior management and managing sensitive, high-impact operational matters.
• Strong communication and influencing skills across all levels.
• Resilience, autonomy, and confidence in fast-paced, change-driven environments.
• Experience in soft services, IFM service delivery, or facilities environments.
• Ability to lead teams, develop talent, and build a culture of continuous improvement.
• Strong understanding of H&S, compliance frameworks, and operational governance.
• Experience with service standards, performance reporting, and customer engagement.
• Degree-level education in a relevant field or equivalent experience.
  

Who This Role Is Perfect For
This is the ideal role for someone who:

• Enjoys leading people and building strong, cohesive teams.
• Thrives in operational environments where service quality matters.
• Wants to own both day-to-day operations and long-term strategy.
• Is motivated by improving systems, enhancing performance, and driving success through collaboration.

Click below to apply.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.