Job Title: Export Coordinator (Fully Remote, Contract)

Pay Rate: £17.50 per hour
Contract: Until 31 August 2026
Location: Fully Remote

About the Role

We are seeking a detail-oriented and proactive Export Coordinator to join our team on a fully remote basis. In this role, you will own the full operational relationship with our customers, managing the process from purchase order intake through export fulfilment and post-delivery follow-up. You will be responsible for ensuring orders are processed accurately and shipped on time, coordinating with logistics partners, and resolving any documentation or data issues that arise.

Key Responsibilities

• Act as the primary operational contact for customers, managing purchase order amendments and communicating shipment plans.
• Support trials and new product introductions, and coordinate dispute resolution and damaged goods claims.
• Receive and validate customer purchase orders, manage obsolete or substituted SKUs, and ensure master data extensions are completed.
• Create and maintain sales orders in SAP, apply pricing and Incoterm data, and process free-of-charge orders.
• Align with the Planning Team to confirm stock availability and handover to logistics partners (e.g., Maersk).
• Plan pallets, containers, and packaging, including special handling for dangerous goods.
• Archive purchase orders and documentation appropriately.
• Raise and follow through on dispute cases and investigate damaged goods issues.
• Provide daily and weekly operational reports, attend regular calls with customers and logistics partners, and support operational projects and process improvements.
• Train new team members and customer-side operational teams as needed.

Systems & Tools

• SAP (core)
• OpenText - Validation Tool
• Maersk booking systems
• Excel (required)
• Word / PowerPoint (preferred)

About You

• Comfortable owning the customer operational relationship and communicating clearly across teams.
• Strong attention to detail, accuracy, and documentation.
• Able to handle complexity and manage multiple orders concurrently.
• Works independently once trained, and is deadline-driven and organised.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.