MSP Case Study for Global Pharma Giant

Our client, a global biopharmaceutical company, partnered with SRG to improve cost savings and compliance.


The client is a global biopharmaceutical company rated one of the world’s most reputable pharmaceutical companies. It uniquely combines the expertise, financial stability and resources of established pharma businesses with the focus, culture and innovative spirit of biotech start-ups.


For several years, the client had recruited temporary agency workers and limited company contractors through a managed service programme (MSP) provider, supported by a panel of third-party agency suppliers. 


Over time, the client found that the model had become dated; it was failing to provide the quality and diverse range of staff that such a nimble, entrepreneurial business demanded. It also lacked sufficient levels of governance and compliance, the solution was static and not innovating and, above all, costs were increasing.

These challenges created an increase in workload for all stakeholders — HR and Procurement and Hiring Managers — taking them away from core business activities whilst increasing costs and risk.


The client identified the need to alter their current MSP programme by partnering with a like-minded business. They sought a solution that would provide a leading-edge, talent-centric programme that blended talent acquisition, risk management, compliance, and cost control alongside innovation and expertise. Enter SRG.



“We were delighted to have been selected by the client to be their strategic contingent worker sourcing partner.  From our initial introduction through to implementation of the programme to the present day, our relationship with the client has always been one built on shared values and trust.”

Kelly Morton, CEO STEM Portfolio

Our Approach

SRG invested time to understand the client’s business, culture, values, current challenges and aspirations. Following the discovery process, SRG was able to propose a bespoke managed service programme that was fully aligned to their current and future business needs. It included:


  • Brand and reputation management/enhancement
  • Recruitment and supply of great talent
  • Compliance and contractual governance across the supply chain
  • Cost-saving initiatives alongside process efficiency, as well as payment and billing efficiency
  • Effective supply chain management and engagement
  • Transition of temporary workers/contractors from incumbent suppliers
  • Regular performance reviews, providing real-time analytical Management Information
  • Service-led delivery with an on-site dedicated Account Management Team
  • Technology to support and underpin the MSP programme


global biopharmaceutical company case study results

With 100% fill rate, SRG’s rigorous implementation process managed the client’s expectations with a twelve-week implementation plan that included regular, structured communications with all stakeholders involved — ensuring full, open, and honest conversations, and managing all partner suppliers.

Technology aided the processes and enabled improvements across the supply chain. Because SRG set up rigorous processes, contractual governance, service levels, and compliance improved from the start of the contract.

MI dashboards with HR metric analysis were presented quarterly and onsite Continued Professional Development (CPD accredited) schemes, as well as employee recognition programmes, increased staff engagement. All of this enabled the client stakeholders to focus on core business. 


Here's what our client says:


“It’s been brilliant. SRG has taken it all from my hands and ran with it and I have loved it.”

HR Business Partner

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