IT Product Specialist
12 month remote assignment


Analytics Foundation Platform

The successful candidate will be part of the Analytics Foundation Platform Team under the Global Data Asset and Analytic division at Bayer Crop Science. This role will focus on monitoring system health through dashboards and metrics, analyzing system performance, creating comprehensive technical documentation including troubleshooting playbooks, and knowledge base articles for incident triage. Key responsibilities include collaborating with Engineers, Developer Advocates, Data Scientists and other Product Specialists within the team in helping establish best practices, document workflows, and resolve ecosystem issues. The role supports enterprise-level IT strategy by enforcing best practices in incident queue management. The candidate must have a solid background in Customer-focused applications and systems, critical thinking skills, documentation creation and implementation, as exceptional communication skills.

What you'll do:
* Coordination amongst other Product Specialists within and outside of the team for Playbook Troubleshooting and escalation documents for ServiceNow (SNOW).
* Creation of escalation of incident documentation within ServiceNow.
* Monitoring of Dashboards and Alerts within Enterprise ecosystem.
* Assistance creating Grafana Dashboard alerts.
* Creation of Diagrams that outline the architecture and workflows within the Data Science Platform ecosystem.
* Proactively support and monitor API's and Applications within the Data Science Platform ecosystem.
* Curation and creation of Knowledge Base Articles while partnering with Data Science Platform Data Stewards and Engineers.
* Collaborate and Train others on usage of ServiceNow Incident Management.
* Be Primary contact (first responder) for first tier of support for Data Science Platform ecosystem.
* Collaborate and Coordinate with other Product Specialists within the Analytics Foundation Platform Organization as well as other Orgs that integrate with the Decision Science Ecosystem team for best practices and solutions to support workflows.
* Coordinate with Data Stewards and Engineers to create robust and easy to follow troubleshooting diagrams and workflow documentation.
* Support both Data Service Platform Data Stewards and Engineers in various approval workflows and geospatial data requests and incidents.
* Communicate to business stakeholders, engineers, data stewards, and other product specialists to provide background information regarding the engineering issue/system at hand.
* Have previous knowledge or experience working in a support-focused ecosystem.
Minimum requirements:
* Bachelor's degree or 3+ years of related experience.
* Solid foundation and understanding of support-focused environments.
* Some experience working in an agile organization with a good understanding of agile development and continuous deployment.
* A track record of working within a fast paced, dynamic, team-oriented environment.
* Excellent organizational, verbal, and written communication skills.
* Openness to learning new technologies and applying them to daily tasks.
* Ability to quickly shift priorities from low priority issues, to higher, and more widespread critical outages.

Desired Qualifications:

* Experience working with ServiceNow Incident Management Software
* Experience in creating and utilizing Grafana Dashboards and Google Cloud Dashboards for API/Application health checks with experience creating alerts.
* Previous experience working in a large agile environment
* Professional teaching experience using Support Best Practices
* Ability to call an API using Postman, Python, or R
* Understanding of AWS and AWS resources
* Understanding of Google Cloud and Google Cloud resources.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.