Job Title: Credit, Credit Risk, and Collections Manager

Location: Whippany, NJ (Hybrid, 3 days on-site)

Duration: 12 Month Contract (+ possible extensions)

Job Summary

Responsible for executing Credit, Credit Risk, and Collections activities supporting a large U.S. healthcare business, contributing to the effective management of a multi-billion-dollar Accounts Receivable (A/R) portfolio.
This role ensures the quality, collectability, and risk management of A/R across multiple healthcare business segments through hands-on analysis, monitoring, and issue resolution.
Operates as an individual contributor with accountability for Overdue balances and DSO (Days Sales Outstanding) performance across assigned portfolios managed by third-party Credit & Collections teams.

Scope

• Geographic Coverage: United States, Canada, and Puerto Rico
• Operates within a complex, multi-business environment including Pharma, Radiology, Women's Healthcare, and Consumer Healthcare

Key Responsibilities

• Oversee day-to-day Credit & Collections activities executed by third-party providers and shared services teams, ensuring alignment with policies, service levels, and internal controls
• Review and challenge vendor collection strategies, prioritization, and escalation decisions to ensure effective portfolio management
• Conduct and review credit risk assessments, including financial analysis, payment behavior, exposure levels, and industry indicators; approve credit recommendations within defined authority levels
• Monitor customer credit limits, terms, and exposures, initiating reviews and corrective actions as risk profiles change
• Partner with third-party vendors to resolve delinquencies, payment delays, short payments, disputes, and credit holds, intervening on complex or high-risk accounts
• Act as an escalation point for internal stakeholders when collection efforts stall or cross-functional alignment is needed
• Track and analyze key A/R and working capital metrics, including DSO, aging, and collection effectiveness, and drive follow-up actions
• Ensure compliance with audit requirements, internal controls, and documentation standards
• Identify process gaps and performance improvement opportunities, partnering with leadership to implement solutions

Key Working Relationships

• Finance partners (Controllers, Accounting Managers) for coordination on credit risk, exposure, and reporting
• Order-to-Cash (O2C) teams and global process owners for policy and process alignment
• Shared services teams and third-party vendors for daily execution
• Sales and Market Access teams to support dispute resolution and escalations
• Legal, Treasury, Audit, and external partners (e.g., collection agencies, credit data providers)
• Customer finance contacts for collections, dispute resolution, and payment follow-up

Qualifications & Competencies

• Bachelor's degree with 6-8 years of experience in Credit, Collections, or Accounts Receivable (or Master's with 4-6 years)
• Experience in healthcare, pharma, consumer products, or related industries preferred
• Strong understanding of Credit & Collections fundamentals, including financial analysis, risk assessment, and A/R management
• Experience within an Order-to-Cash (O2C) environment, including collaboration with shared services or third-party vendors
• Familiarity with internal controls, audit standards, and compliance requirements
• Advanced proficiency in Excel (pivot tables, VLOOKUP) and SAP P2R (required); SAP P4S a plus
• Strong analytical and organizational skills with the ability to manage multiple priorities in a complex environment
• Effective communication skills with the ability to engage across internal teams, vendors, and customer stakeholders

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.