Location: Charlotte, NC (Office) * Work Style: Hybrid - Tuesday, Wednesday & Thursday in-office; Monday & Friday remote

Schedule is assigned after selection. Initial training may be on‑site 5 days/week.

About the role
As a Credit & Collections Analyst, you'll be the primary point of contact for an assigned customer portfolio-owning credit & collections, customer service, and cash application activities. You will help the team meet cash collection and DSO (Days Sales Outstanding) targets, resolve complex payment issues, and drive timely, accurate outcomes in a high‑volume environment.

What you'll do

• Own collections for your portfolio: Execute consistent, timely follow‑ups aligned to responsible collection practices; manage delinquent accounts and provide daily status on unresolved items.
• Resolve payment issues with a customer‑first mindset: Proactively identify root causes; lead resolution through clear communication and collaboration.
• Validate billing accuracy: Analyze invoices and ensure contract terms/conditions are properly applied.
• Apply cash and adjustments: Partner with Treasury to post cash applications and account‑level adjustments.
• Respond quickly: Triage and resolve email/phone inquiries-targeting a 24‑hour turnaround.
• Research credit/collections references as needed to support decisions.
• Handle Fortune 500 dispute resolution: Investigate claims, deductions, and disputes; determine validity and recommend actions in a timely manner.
• Manage competing priorities: Deliver under tight deadlines in a high‑volume setting; complete ad hoc projects as assigned.
• Take initiative: Navigate uncommon or ambiguous issues, research independently, and recommend the right solution.

What you'll bring

• Excel (Intermediate-Advanced) - required. Comfortable with advanced functions (e.g., complex lookups, pivot tables, nested formulas), data reconciliation, and large data sets.
• Dispute resolution experience with Fortune 500 customer accounts - highly desired.
• Strong knowledge of billing and collections cycles and best practices.
• Excellent written & verbal communication; able to articulate challenges and drive solutions with a professional, customer‑centric tone.
• Proven ability to multi‑task and stay composed under pressure.
• Effective in a matrixed organization; collaborate across functions to remove roadblocks.
• Negotiation & judgment: Turn objections into commitments to pay using sound, ethical practices.

Preferred qualifications

• 3-5 years of collections experience within an Accounting environment (high‑tech industry experience a plus).
• Experience in multi‑company accounting systems; Oracle preferred.
• Bachelor's degree in Accounting, Business, or equivalent experience (degree preferred, not required).
• Full proficiency with Microsoft Office (2010 or later).

Why this role

• Meaningful ownership across a defined portfolio
• Visible impact on cash flow and DSO metrics
• High‑energy team environment with room to grow