•Providing expert system-related guidance and business support to users [both internal to Company and external partners] through personal interaction and online ticket management systems
•Working with Clinical and/or Regulatory teams and process owners to develop and support business processes pertaining to our RIM platform
•Business administration of systems, e.g. provision of system access, maintenance of master data, application of security models and managing change
•Development of training and user support materials, e.g. job aids, training videos, e-learning
•Management of systems communication methods, e.g. SharePoint, OneNote, MS Teams, Workplace.
•Writing scripts and participating in system testing in support of system releases
•Facilitating and acting as the link between business and IS support
•Cross-training to learn a growing number of systems, taking on additional responsibility
The successful candidate will work in a functional matrix environment, reporting to a Section Director, and taking direction from Associate Directors who manage a portfolio of work.
•Bachelor’s degree or a proven track record of equivalent experience within a commercial environment.
•Experience of business administration for a validated application within a regulated environment, preferably within the pharmaceutical industry.
•Expert in the drug development process, including regulatory documentation, submission, publishing and approval processes.
•Experience of delivering business support and/or training to end users.
•Fluent in written and verbal English.
•Experience of working with an enterprise-wide Document Management System and/or other Regulatory tools supported by GRO (e.g. publishing software, tracking databases).
•Ability to build relationships across, cultures, functions and disciplines to deliver a quality service
•Key capability requirements:
o Building relationships across, cultures, functions and disciplines to deliver a quality service
o Excellent interpersonal skills
o Delivery and customer focused
o Good organizational skills
SRG is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.
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