SRG are seeking to hire a Technical Support Specialist with knowledge of paints & coatings in the Newcastle area.
Title - Technical Support Supervisor - Coatings / Paints Location - NewcastleSRG are working with a well-established & successful supplier of paints & coatings based in the North East. With a range of over 6,000 specialist products, they are true market leaders in their field and continue to grow and expand. Due to this continued expansion, they are seeking to hire a supervisor to lead the Technical Support Team. This position will be well suited someone with previous technical experience of paints or coatings who is looking to progress outside of the lab into a role that offers long term development. If you have lab experience in this field but no supervisory skills we still want to hear from you as the company will offer training and development to the successful individual.Role / Description This is an office based role that will take responsibility for managing a team of 3 Technical Support Advisors. The Technical support team provide advice & recommendations relating to the suitability of products to customers ensuring they get the best possible results whether they use them in industry, as a specialist tradesperson or for home DIY projects. Key Duties will include:
Supervising the day to day running of the Technical Support team, managing workloads & ensuring the best level of service is given.
Providing product advice & recommendations for technically demanding projects over email & telephone.
Investigate & manage complaints, taking ownership until resolutionLiaising with the laboratory team to investigate and resolve issues for customers
Working Hours08:45 - 17:00 Monday - Friday Requirements
- Relevant science qualifications
- Tech technical knowledge of Paints / Coating applications
- Well organised, with excellent communication skills
- A friendly, customer focused mind-set with a "can do" attitude
If you would like to apply for this position, please use the link provided. Alternatively please email a copy of your CV to Nathan at Nathan.Fairhurst@srgtalent.com . For more information regarding this position or any others, please call Nathan on 0161 868 2227. If you have a scientific background and this position is not relevant / suitable for you please feel free to get in touch or visit https://www.srgtalent.com/jobs to view our other vacancies.
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